How do I get a Direct Express® prepaid card?


There are two options to sign up for a Direct Express prepaid card: on the phone and in person. For both options, you'll need a check or letter from your benefit program on hand while you complete the forms.

If you'd like to go in person, you can go to your federal payment agency and they will get you signed up for the card. You can also call the toll free customer service number at 1-800-333-1795 and a customer service representative will guide you through the process.