Why isn't my Scratcher Code working?

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Have you entered it before? Each Scratcher Code can only be used once, so if you or a family member has already redeemed it, then you won't be able to get points twice.

If it's a new code and no one else has used it, the next thing you should check for is a number/letter mix-up. There are a few code characters that look very similar to each other. 

For example:
 
2 and Z
5 and S
8 and B
O and Q
I and L

If that doesn’t solve the issue, please let us know! If you can include the serial number for your Scratcher (located in the white border at the bottom), that will help us investigate further.

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