Why isn't my Activation ID code working?

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If you're receiving an error based on the name + Activation ID match, make sure you're using the person's name for the Direct Express card. This might be your name, but if you're looking after someone else's account—the Activation ID might be tied to their name instead.

The next thing you should check for is a number/letter mix-up. There are a few code characters that look very similar to each other.
 
For example:
 
2 and Z
5 and S
8 and B
O and Q
I and L

If that doesn’t solve the issue, please let us know! If you can include any names that the Activation ID might be tied to, that will help us investigate further.

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