Are you having trouble with your PayPerks Activation ID and linking your Direct Express card with PayPerks? Here are a couple of things which might help.
First, check that your Direct Express card starts with 5332. If it starts with that, continue reading below. If your Direct Express card starts with 5115, you do not need a PayPerks Activation ID and can go here to learn about linking your card to PayPerks.
If you’re told that the name you’re entering doesn’t match the PayPerks Activation ID, make sure you’re using the right person's name for that Direct Express card. It should be the name on the card itself. This might be your name, but if you're looking after someone else's account, the PayPerks Activation ID might be tied to their name instead.
If you’re seeing that the PayPerks Activation ID code isn’t recognized, check for a number/letter mix-up. There are a few letters and numbers that look very similar to each other.
- 2 and Z
- 5 and S
- 8 and B
- O and Q
- I and L