Help Center
What is PayPerks?
Please read through the Frequently Asked Questions below to learn more about using PayPerks!
If that doesn't solve your problem, or you have other feedback, please Contact Us or send us an email at help@payperks.com.
Login and Account Info
- How can I add PayPerks to my main Gmail inbox?
- How do I cancel my account?
- How do I update my email address?
- What do I do if I can't login?
- How do I reset my password?
- How do I sign up?
Scratchers
- Where do I enter my Scratcher code?
- What if my Scratcher is lost, damaged, or I can't read the Bonus Code?
- It says my Bonus Code has already been used; what do I do?
- Why isn't my Scratcher code working?
- Can I use a Scratcher more than once?
- Where can I find my Scratcher Bonus Code?
General/PayPerks
- ★ What is PayPerks?
- Do you have a call center?
- What languages is PayPerks available in?
- How do I find my way around PayPerks? (using a mobile phone)
- How do I find my way around PayPerks? (using a regular web browser)
- Who's the team behind PayPerks?
Points
Prizes
- Can I win more than one prize?
- Where is my Points prize? I didn't get it.
- Can I see a list of past winners?
- What happens if I win? How will I receive my prize?
- How can I see what prizes are available to win?
- How do I find out if I won a prize?
Card Programs
Linking a Card
- Does PayPerks ever ask for my PIN number?
- How do I link my Direct Express® card?
- Where do I find my Activation ID?
- Why should I add my card to PayPerks?
- What kinds of cards does PayPerks work with?
- Does PayPerks store my card number?
Security and Privacy
- Does the government know I am using PayPerks?
- Does PayPerks share or sell my information with 3rd parties?
- Will PayPerks ask me for my Social Security Number, PIN, or other personal information?
- Is my information safe with PayPerks?
- What can I do to keep my PayPerks information safe?
- What should I do if I think I've received a fake PayPerks email or phone call?