Help Center
Please read through the Frequently Asked Questions below to learn more about using PayPerks!
If that doesn't answer your question, or you have feedback for us, please Contact Us or send us an email at help@payperks.com.
General/PayPerks
- ★ What is PayPerks?
- How do I log out of PayPerks?
- Which web browsers work best with PayPerks?
- Is PayPerks available in Spanish? Está PayPerks disponible en español?
- PayPerks in the news!
- PayPerks wins awards!
Login and Account Info
- What do I do if I forget my password?
- How do I sign up?
- How do I login to PayPerks?
- How do I change or reset my password?
- What do I do if I can't login?
- What information do I need to give PayPerks?
Security and Privacy
- Is my information safe with PayPerks?
- Does the government know I am using PayPerks?
- Does PayPerks share or sell my information with 3rd parties?
- What can I do to keep my PayPerks information safe?
- Will PayPerks ask me for my Social Security Number, PIN, or other personal information?
- What should I do if I think I've received a fake PayPerks email or phone call?
Scratchers
- What is a Scratcher?
- What do I do with my Scratcher?
- Why isn't my Scratcher code working?
- It says my Bonus Code has already been used; what do I do?
- How do I get more Scratchers?
- What if my Scratcher is lost, damaged, or I can't read the Bonus Code?
Points
Prizes
- How do I find out if I won a prize?
- What can I win?
- Are the prizes actually cash?
- Can I see a list of past winners?
- What happens if I win? How will I receive my prize?
- When do I get my prize?
Card Programs
- How do I set up free deposit or low balance alerts for my Direct Express® card?
- Can I add money to my Direct Express® card?
- What is a Direct Express® card?
- Which ATMs can I use with my Direct Express® card?
- How do I get a Direct Express® prepaid card?
- How do I check the balance on my Direct Express® card?
Linking a Card
- What does it mean to "add" or "link" a card to PayPerks?
- Why should I add my card to PayPerks?
- What is an Activation ID?
- Where do I find my Activation ID?
- Why isn't my Activation ID code working?
- What kinds of cards does PayPerks work with?