Help Center
Please read through the Frequently Asked Questions below to learn more about using PayPerks!
If that doesn't answer your question, or you have feedback for us, please Contact Us or send us an email at help@payperks.com.
General/PayPerks
- ★ What is PayPerks?
- Which web browsers work best with PayPerks?
- Is PayPerks available in Spanish? Está PayPerks disponible en español?
- PayPerks in the news!
- PayPerks wins awards!
- Is PayPerks free?
Login and Account Info
Security and Privacy
- Is my information safe with PayPerks?
- Does the government know I am using PayPerks?
- Does PayPerks share or sell my information with 3rd parties?
- What can I do to keep my PayPerks information safe?
- Will PayPerks ask me for my Social Security Number, PIN, or other personal information?
- What should I do if I think I've received a fake PayPerks email or phone call?
Scratchers
- What is a Scratcher?
- What do I do with my Scratcher?
- Why isn't my Scratcher Code working?
- It says my Scratcher Code has already been used; what do I do?
- How do I get more Scratchers?
- What if my Scratcher is lost, damaged, or I can't read the Code?
Chances to Win
Prizes
- How do I find out if I won a prize?
- What can I win?
- Are the prizes actually cash?
- What happens if I win? How will I receive my prize?
- When do I get my prize?
- I didn't win a prize
Card Programs
- I don't remember why I signed up!
- I was part of PayPerks for GreenDot®
- I was part of PayPerks for U.S. Bank Focus Card™
- I was part of PayPerks for New Jersey QuickCents
- I was part of PayPerks for Virginia EBT Cards
- I used to have a Direct Express® card but don't anymore