Help Center
Please read through the Frequently Asked Questions below to learn more about using PayPerks!
If that doesn't answer your question, or you have feedback for us, please Contact Us or send us an email at help@payperks.com.
General/PayPerks
- ★ What is PayPerks?
- How do I log out of PayPerks?
- Which web browsers work best with PayPerks?
- Is PayPerks available in Spanish? Está PayPerks disponible en español?
- PayPerks in the news!
- PayPerks wins awards!
Login and Account Info
- How do I change my Primary email address?
- How do I log out of PayPerks?
- How do I unsubscribe from emails?
- What do I do if I forget my password?
- How do I sign up?
- How do I login to PayPerks?
Security and Privacy
- Is my information safe with PayPerks?
- Does the government know I am using PayPerks?
- Does PayPerks share or sell my information with 3rd parties?
- What can I do to keep my PayPerks information safe?
- Will PayPerks ask me for my Social Security Number, PIN, or other personal information?
- What should I do if I think I've received a fake PayPerks email or phone call?
Scratchers
- What is a Scratcher?
- What do I do with my Scratcher?
- Why isn't my Scratcher Code working?
- It says my Scratcher Code has already been used; what do I do?
- How do I get more Scratchers?
- What if my Scratcher is lost, damaged, or I can't read the Code?
Points
- What are Usage Reward Points?
- How can I earn points?
- Do my points expire?
- How do I see how many points I've earned?
- What are my points worth?
- What happens if I complete everything in the Learn section?
Prizes
- How do I find out if I won a prize?
- What can I win?
- Are the prizes actually cash?
- Can I see a list of past winners?
- What happens if I win? How will I receive my prize?
- When do I get my prize?
Card Programs
- PayPerks program for Focus Card is closing!
- Where can I find the routing number or account number for my Direct Express account?
- What happens when my Direct Express® card expires?
- What do the symbols mean in the Direct Express app's ATM finder?
- What can I do with the Direct Express® mobile app?
- What is a Direct Express® card?
Linking a Card
- What does it mean to "add" or "link" a card to PayPerks?
- Why should I add my card to PayPerks?
- What is an Activation ID?
- Where do I find my Activation ID?
- Why isn't my Activation ID code working?
- How do I link my U.S. Bank Focus Card™?